Hi Silvia,
I had the same issue. I couldn’t find the answer online, so I’d like to share my answer. However, I had a bridge in my model, which you may not have since you didn’t mention one.
The bridge deck/roadway width (Geometric Data -> Bridge/Culvert -> Width) was overtaking one of my cross section. To test that this was the issue, I made the width narrower so that it wasn’t overlapping the cross section. I viewed the profile now and the ground level matched the bottom of water.
However, since your deck width should be left according to your design, the best way is probably to redraw you sample/section line that is overlapping so that it is farther away from the bridge. Might also be able to adjust the “Distance” box in the Deck/Roadway Editor.
Hope this helps.