I struggled with this a lot.
I found that setting the projection makes a difference. I was not able to display any web maps until I set the projection to World_Mercator. Like this arc projection file:
PROJCS[“World_Mercator”,GEOGCS[“GCS_WGS_1984”,DATUM[“D_WGS_1984”,SPHEROID[“WGS_1984”,6378137,298.257223563]],PRIMEM[“Greenwich”,0],UNIT[“Degree”,0.017453292519943295]],PROJECTION[“Mercator”],PARAMETER[“False_Easting”,0],PARAMETER[“False_Northing”,0],PARAMETER[“Central_Meridian”,0],PARAMETER[“Standard_Parallel_1”,0],UNIT[“Meter”,1]]